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AWS Amazon Connect Contact Center – Cloud Call Center Admin

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AWS Amazon Connect Contact Center – Cloud Call Center Admin

20 Feb , 2021  



AWS Amazon Connect Contact Center – Cloud Call Center Admin

Build a Cloud Call Center in Minutes!


What you will learn

☑ AWS Amazon Connect Contact Center Administration

☑ Cloud Based Call Center Administration

☑ Creating Call Flow with Auto Call Distribution, IVR – Contact Flows

☑ Agent, Supervisors, Call Center Managers, Administrators

☑ Managing Queues, Prompts, Routing Profiles, Security Profiles, Quick Connects




Screenshots
AWS Amazon Connect Contact Center - Cloud Call Center Admin
AWS Amazon Connect Contact Center - Cloud Call Center Admin
AWS Amazon Connect Contact Center - Cloud Call Center Admin
AWS Amazon Connect Contact Center - Cloud Call Center Admin

Content

Introduction

Creating an Amazon Connect Instance

Claiming a DID or Toll Free Number for your Call Center

Supported Regions and Supported Countries for Amazon Connect

Hours of Operations

Creating Queues

Quick Connects

Routing Profiles

Adding Users

Contact Flows

Testing the Call Flow






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