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Amazon Connect AWS Call Center(VOIP) Bootcamp: zero to hero


Last updated on April 17, 2021 11:05


What you’ll learn

  • Learn to set up a cloud-based contact center using Amazon Connect
  • Learn to setup dynamic contact flows
  • Learn to setup and Integrate with Artificial intelligence.
  • Learn to set up Amazon Connect with Amazon Polly.
  • Learn to set up Amazon Connect with Amazon Lex.
  • Learn to set up Natural Language Understanding (NLU) into Amazon Connect
  • Learn to setup contact flows with call recording in Amazon Connect
  • Explore an exciting career in AWS Cloud
  • Start an exciting, unique niche and high paying career in the Telecom & VOIP Industry
  • Small Business Owner could build their own Contact Center in the AWS cloud
  • Learn the AWS Connect from Beginner to Advanced Level

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Become an AWS Call Center Telecom Engineer and learn one of the employers hard to find requested skills of 2021.

This is the most comprehensive, yet straight-forward course for the AWS Call Center Bootcamp from zero to hero on Udemy! Whether you have never programmed a Call Center solution before, already know the basics of AWS Connect or Call Center administration, or want to learn about the advanced Artificial Intelligence (AI) features in AWS Connect, this course is for you! In this course, we will teach you AWS Connect which would help you kick start your career in the AWS cloud. This would also help small, mid, and even large-size companies to retire on-prem call centers and potentially make a move to the cloud call center. Just for a side note Amazon one of the largest organizations on the planet runs their entire call center on AWS connect so if Amazon could do then other companies as well.

AWS Scripts and ChatBot Files are included with this course under the Udemy Resource section.

We cover a wide variety of topics, including:

By the end of this course, you will be confidently implementing AWS Call center solution as an alternative to Cisco, Asterisk, Avaya, Five9, NiceInContact, Aspect, Talkdesk, Genesys, 8×8, Serenova, EvolveIP, Telecom System, and many more.

You’ll Also Get:

  • Lifetime Access to course updates

  • Fast & Friendly Support in the Q&A section

Who this course is for:

  • IT & Cloud consultants who like to learn the new skillset within AWS cloud
  • Small Business Owner could cut their cost and get instant TCO by implementing Contact Center in AWS cloud

Course content

  • Welcome & Course Curriculum Overview
  • Part 1 : AWS Connect Contact Center As A Service (CCaaS)
  • Part 2- AWS Contact Center Setup & Building Contact Center Foundation
  • Part 3 -Building Contact Flows For Basic Contact Center
  • Part 4: AWS Reports
  • Part 5: How To Terminate Amazon Contact Center from AWS Cloud
  • Part 6: – Building Contact Center with Artificial Intelligence – (Chatbot)
  • Part 8: How To Integrate Chat Bot to Amazon Connect in AWS
  • Part 7: AWS Chat Bot- Contact Flow Script
  • Part 9: Building Fully Functional Contact Center in 6 Minutes

Created by : Salman Razi


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