Welcome to All About Salesforce – Level 1, a complete beginner-friendly course designed to help you understand Salesforce from the ground up.

In this course, you’ll explore:

• What Salesforce is and how it helps businesses manage customer relationships.

• Key concepts include cloud, data centers, servers, and cloud-based software.

• The role of Salesforce Customer 360 and its suite of products, including Sales Cloud, Service Cloud, Marketing Cloud, and more.

• How Salesforce is implemented in real business environments.

• Various job roles in the Salesforce ecosystem, like Administrator, Developer, QA, Consultant, Architect, and others.

• The power of Trailhead—Salesforce’s free learning platform with hands-on practice.

You’ll also learn how Salesforce fits into modern business strategy, supports automation, and enhances team collaboration. This course builds a solid foundation with no prior experience required. It’s structured in a simple, clear, and engaging way—making it ideal for absolute beginners.

Whether you’re a student, job seeker, career switcher, or just curious about Salesforce—this course will give you the confidence to begin your Salesforce journey.

With simplified explanations and real-world relevance, this course is perfect for those with zero prior knowledge. You’ll gain the clarity and confidence needed to take the first baby step toward a rewarding Salesforce career path.

Who this course is for:

• People who are new to Salesforce or cloud-based CRM systems.
• Students, job seekers, and professionals from both IT and non-IT backgrounds who want to understand Salesforce.
• Students exploring career opportunities in the Salesforce ecosystem.