What you’ll learn
Complete advance and managerial level communication methods and process
Learn the framework and structure of Business Communication and Scenarios
The model of Advance email communication and reporting
Examples and process of Advance Effective Presentation Skill
Make your written communication more professional
Conflict resolution skills, Meeting communication skills and Business proposal writing
Learn proofreading skills to catch errors quickly, Communicate Confidently in All Business and Personal Situations
Communicate in An Understandable Manner, Communicate in A Memorable Way, Communicate and Influence People
How to Master Every Communications Opportunity, Changes lives by communicating professionally
Learn how to think critically and identify assumptions, evaluate arguments, and draw conclusions.
Discover how to identify problems, explore alternative solutions, and make effective decisions.
Develop your creative thinking skills to generate unique ideas, solve problems, and make better decisions.
Explore ethical decision-making principles and practices, and learn how to apply them to real-world situations.
Discover how to effectively communicate with colleagues, clients, and partners.
Learn how to express your ideas clearly and concisely to achieve your business goals.
Improve your relationships with colleagues, clients, and partners by effectively communicating and actively listening.
Learn the key concepts of customer service management, its importance for businesses, and the various metrics used to evaluate customer service effectiveness.
Discover methods to improve customer satisfaction, loyalty, and engagement by understanding customer needs and preferences, providing personalized solutions
Learn techniques to improve self-confidence and self-esteem, which will help you become more assertive and take on new challenges.
Learn how to create a strong personal brand and image, set achievable goals, and manage your time effectively.
Learn the basics of email writing and how to structure your messages for maximum impact. You will also learn how to write polite and professional emails that ge
Learn about the essential elements of effective public speaking, such as body language, voice modulation, and engaging storytelling.
Discover techniques for managing your nerves and building your confidence in front of an audience, so you can focus on delivering your message with impact.
Learn the importance of Business Etiquette, understanding different types of Business Etiquette, and learning to demonstrate corporate manners.
Master the art of verbal and nonverbal communication in the corporate world, including handling social situations, networking and more
Learn about the different types of dress code, fabrics, colors, and accessories to wear in the corporate world. Master the best practices and proven tips
Explore the various steps involved in conflict resolution and how they can be applied in real-life situations. Learn practical strategies to manage and resolve.
Discover techniques like brainstorming, mind mapping, and lateral thinking that will help unlock your creative potential.
Explore ways to overcome obstacles and limitations that can hinder creative thinking and problem solving, including fear of failure and lack of confidence.
Explore techniques for setting clear meeting objectives and agendas, and creating an inclusive and engaging environment.
Learn the best practices for giving and receiving feedback, and how to use feedback to develop your career and reach your goals.
Learn how to receive feedback in a positive and constructive manner, and how to apply the feedback to your own performance and development.
Part 1 Advance Business Communication Skill
Communication Skills are the most important personal skills you can ever develop for your success in life. Life is a series of communications. Those who develop strong communication skills do well in school, secure jobs, and promotions and often ascend to the highest levels of leadership in corporations, governments, and civic life. People who fail to develop communication skills often have their careers stagnate or plateau in the mid-range. Sadly, presentation skills are either not taught in primary or secondary education or are taught poorly.
The Complete Communication Skills Masterclass for Life course is your way to get a Master’s level education on how to communicate effectively.
This course is designed to be a one-stop shop for all your communication skills training needs. This course covers a vast array of communication needs and scenarios, from how to communicate during a job interview, pitching investors, asking for a raise, speaking one on one, or to large groups. And it covers how to speak to big corporations when you have a problem with service, plus public speaking for kids, how to deliver a wedding speech, and even a eulogy. You will also become a master of persuasion, assertiveness, and all aspects of business communication. Your leadership abilities will expand dramatically as your social skills grow to allow you to communicate effectively in every situation.
This course has the following:
1. More lectures on communication skills than any other course on Udemy, by far.
2. More hours of communication skills training than any other course
3. More in-depth training techniques than any other course.
You WILL be able to do the following in EVERY Presentation:
1. Look comfortable, confident, and relaxed, regardless of whether you are sitting or standing, regardless of audience size.
2. Communicate so your audience understands you.
3. Communicate so your audience remembers your messages (this is the hardest part).
4. Influence people to take the actions you want.”
Become a better business writer, and conduct yourself more professionally in your writing and interactions with your boss, clients, or co-workers – today and for the rest of your career.
PROFESSIONAL COMMUNICATION SKILLS YOU WILL LEARN
· English grammar needed to write at work or as a professional or a freelancer
· Business writing
· Write better emails with effective email writing techniques
· Email productivity
· How to communicate on the phone or video calls
· How to communicate via instant messenger
· Conflict management
· How to conduct effective meetings
· Writing business proposals and business reports
· Writing cover letters
· Writing more succinctly
IMPROVE YOUR BUSINESS WRITING IN ENGLISH
The course begins by focusing on business writing and specifically grammar. If you work in a professional environment, your clients and co-workers are all educated and know grammar well. Few things make you look less professional than poor grammar. After the first part of the course, you will understand grammar rules to make your business writing clear and professional.
After you master grammar skills, you can apply your business writing skills to many common professional tasks like memo writing, writing text messages, writing email to managers, co-workers, or potential clients.
BASIC COMMUNICATION SKILLS YOU WILL GAIN
The course begins with simple written communication skills like grammar and writing correct and effective sentences that communicate their ideas. We’ll also focus on effective word choices and common writing pitfalls to help you immediately avoid many common writing errors you could be making without realizing.
Once you gain confidence in your grammar and basic writing skills, we’ll begin applying that in everyday written professional communication mediums such as email communication and instant messenger communication. After that, we’ll begin writing business documents such as a business report, business proposal, and a cover letter.
Towards the end of the course, we’ll expand your communication skills into situations like making meetings more productive and handling yourself in a more assertive yet still professional manner.
INTERMEDIATE COMMUNICATION SKILLS YOU WILL GAIN
Once you gain solid grammar skills, the course will teach you slightly more advanced communication skills like writing email, instant messages, and day-to-day communication within your team.
ADVANCED COMMUNICATION SKILLS YOU WILL GAIN
After the course gets past the intermediate communication skills, you will learn advanced communication skills like writing reports and business proposals. You will also learn how to pitch your business, create presentations that have great storytelling, and much more.
The Course is a guide to create and becoming a Great Leadership Talent developed by the flagship competency development framework of Great Leaders Institute. The important business communication processes will be covered in a step-by-step approach for all management professionals to nurture and develop the most important organizational, leadership and managerial communication, approaches and business transactional activities. The course has engaging video lectures, real life examples, case study analysis and different frameworks for the leadership development. The proper structure and process of leadership development is explained in the most easy and short way for the learning of the individuals.
The course is useful for both Individual professionals and Organizations for the leadership development process, management communication or client communication. The methodical approach can be implemented to any size and nature of organization. The course explains the method, framework, and process in a structured manner.
Business Communication Basics
· Importance of Business Communication
· Dimensions of Communication
· Technology and Business Communication
· Key Areas of Communication in Management
· Barriers in Business Communication
Business Communication Scenarios
· Interview Skills
· Working with Customers
· Improving Informal Communication
· Group Discussion/Brainstorming
· Reading Skills
Advance email communication and reporting
· Advantages of emails
· Limitation of Email
· Structure and Content
· The Steps
· Subject Matters
· Email Body
· Structure: Using Paragraphs
· Structure: Sentence Types
· E-mail Etiquette
Business Report Writing
· Planning for Report Writing
· Types of Reports
· Report Writing Process
· Report Samples and Analysis
Advance Effective Presentation Skill
· Presentation Skills
· Features of Presentation
· Elements of Presentation
· Presenter’s analysis
· Audience analysis
· Designing your presentation
· Ten Steps to a Successful Presentation
· How should you deliver the Presentation?
· Six Great Helpers in Presentation
· Team Presentations
· Seminar Presentation
· Effective Presentation
Advance Skill of Communication
· Business English
· Business writing basics
· Writing Effective professional email
· Writing tips
· Business etiquettes
· Public speaking
Part 2 Advance Corporate and Professional Skill
Thinking and Decisions Making
This course is designed to help you improve your thinking skills and decision-making abilities. You will learn various methods and techniques for making better decisions, both in your personal and professional life. The course will cover the basics of critical thinking, problem-solving, and decision-making, as well as more advanced topics such as creative thinking and ethical decision-making. By the end of the course, you will have a firm understanding of the key principles and practices of effective thinking and decision-making.
Learn the key principles and practices of effective thinking and decision-making
Understand the basics of critical thinking, problem-solving, and decision-making
Discover various methods and techniques for making better decisions
Explore more advanced topics such as creative thinking and ethical decision-making
Thinking and Critical Thinking Skill
· Thinking Skills
· Critical thinking The basics
· Applied critical thinking
Problem Solving Skill
· Problem solving skills
· Problem solving and critical reasoning
Customer Service Management
This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships. It covers various aspects such as customer satisfaction, customer experience, customer loyalty, customer engagement, and customer retention. The course is designed to teach the importance of customer service for businesses and how to build better customer relationships.
Learn how to effectively manage customer relationships
Understand the importance of customer service for businesses
Discover methods to improve customer satisfaction, loyalty, and engagement
Explore strategies for retaining customers and building long term relationships
Introduction to Customer Service
· Introductions and welcome why are we here today?
· Customers, and customer service
Customer Identification Excercise
· Customer Identification exercise
· What exactly do we mean by good customer service?
Customer Complaints and Expectation
· Customer complaints – best and worst examples
· Managing customer expectations and complaints
· Key attributes of an effective customer service
This course focuses on helping individuals develop their personality by building their self-confidence and enhancing their communication and interpersonal skills. The course covers various aspects such as body language, voice modulation, public speaking, personal branding, goal setting, and time management. The course aims to transform individuals into confident and charismatic personalities who can excel in their personal and professional lives.
Build self-confidence and self-esteem
Improve communication and interpersonal skills
Enhance body language and voice modulation
Develop public speaking and presentation skills
Create a strong personal brand and image
Business English and Email writing
This course is designed to help you improve your Business English communication skills and master the art of writing emails professionally. You will learn how to craft effective emails that convey your message clearly and politely to your colleagues, clients, and business partners. The course covers a wide range of business English topics including grammar, vocabulary, sentence structure, and tone of voice. It also teaches you how to avoid common mistakes that can undermine the effectiveness of your emails, and how to tailor your writing style to meet the needs of your audience.
Learn how to write persuasive and professional emails that get results
Master the art of business communication in English
Improve your grammar, vocabulary, and sentence structure
Avoid common mistakes that can undermine the effectiveness of your emails
Public speaking and building confidence
This course is designed to help you develop your public speaking skills and build your confidence in expressing yourself effectively and persuasively. Whether you are an experienced speaker or just starting out, this course will provide you with practical tips and techniques to improve your delivery and connect with your audience.
Understand the fundamentals of effective public speaking
Learn how to prepare and deliver engaging presentations
Discover techniques for building your confidence and overcoming nervousness
Develop your own unique speaking style that connects with your audience
Business and Corporate Etiquette
This course is about developing core professional skills to effectively handle diverse business scenarios, networking and forging key relationships, enhancing customer and employee relationships, handling difficult situations gracefully, and maintaining your professional image. This comprehensive training program covers every aspect of Business and Corporate Etiquette – manners, communication, dress code, and socializing.
Learn the best practices for corporate etiquette
Acquire the skills to manage business scenarios with ease
Boost your professional image with the right etiquette
Understand how to effectively network and form key relationships
Learn how to gracefully handle difficult situations
Master customer and employee relationship management
Learn how to communicate effectively, verbally and non-verbally
Understand the importance of an appropriate dress code
Learn socializing best practices
Conflict Resolution Skill
This course is designed to help you enhance your conflict management skills. Through this course, you will learn how to identify conflicts, explore the conflict resolution process, and learn various strategies to resolve conflicts effectively in both personal and professional settings.
Learn essential conflict resolution skills
Practical techniques to manage conflict effectively
Understand different types of conflicts and their resolution strategies
Real-life examples to reinforce your learning
Creativity and Problem solving skill
Creativity and problem solving are essential skills for success in all aspects of life. This course will help you develop the ability to think outside the box and generate innovative solutions to complex problems. Through a combination of lectures, discussions, and hands-on activities, you will learn how to unleash your creativity and approach problem-solving with confidence.
Develop your creative thinking skills
Learn how to brainstorm and generate ideas
Discover new problem-solving techniques
Overcome obstacles and limitations
Build confidence in your ability to solve any problem
Effective Meeting Management skill
This course focuses on providing participants with the necessary skills to effectively manage meetings, ensuring that they are engaging and productive. The course covers key topics such as structuring meeting agendas, managing different personalities and conflict resolution strategies.
Learn how to structure meetings for maximum productivity
Understand techniques for managing different personality types
Explore conflict resolution strategies for effective meeting outcomes
Feedback Management skill
This course is designed to help you develop feedback management skills that enable you to give effective feedback to individuals and teams. You will learn how to provide constructive feedback that inspires individuals and teams to improve their performance and achieve their goals. Additionally, you will learn how to receive feedback, and apply it to your own performance.
Learn how to provide effective feedback
Develop your feedback management skills
Learn how to give constructive feedback
Discover how to receive feedback and apply it to your performance
Gain insight on how to inspire individuals and teams to improve their performance
Practice Test on Soft skills with Marksheet
· Practice Test 1
· Practice Test 2
· Practice Test 3
Downloadable Materials and Templates
· 360 degree feedback form template
· Feedback Analysis
· Feedback form for Buddies
· Feedback Form One Page
· Interview Question 1,2 3
· HR Interview Question
· Interview Q&A
3. Letter Format 50 plus formats
· Meeting Agenda
· Meeting Skill
· Meeting Notes
5. 20 Plus Presentation Templates
6. Public Speaking Tips and Guidelines
7. Report Format
· MIS on HR, Attendance and Accounts
· Monthly Report
· Social Media Report
· Annual Report
8. Problem Solving Skill
9. Six Thinking Hat
10. Conflict Management Quotations
Once the practice test is done please share the screenshot of the score to get a marksheet and Badge ( manual process) . So you will get both the Certification of completion and Marksheet with a Badge. Enroll Now
Who this course is for:
- Any graduates and professionals