Description
What you’ll learn
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How to manage critical processes within your business
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The techniques to successfully manage your business processes
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How to design and create new business processes
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The process, steps and techniques you need to deploy new business processes
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How to improve existing business processes
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The process, steps and techniques you need to improve existing business processes
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How to identify processes in need of improvement and how to define these
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How to manage the people, systems and activities within processes, balancing them and their
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How to define, map and create lasting changes and new processes that improve overall business performance
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The techniques to manage your processes long term, ensuring they remain stable and capable
Business Process Management is an approach which seeks to focus the mind on one central point – “How best can I manage this process?” The methodology and this course is aimed at supporting anyone who owns a process, works within and supports a process or is directly impacted by wider business processes. Business Process Management shows you the right approaches to take when designing and building out new processes, and how to tackle existing processes through process improvement efforts. It is all about HOW you can manage a process to get the best out of it, to keep it operating as optimally as possible and delivering in a capable and stable way.
In this course we will cover off the following:
– Business Process Management: What is it, how to deploy it, its challenges and key techniques.
– Building out a new process: We will run through the 8 stage process you should follow when designing, building and delivering a brand new process.
– Improving an existing process: We will run through the 5 stage process you should follow when defining, analyzing and improving a current process.
– A range of tools and techniques will also be explored through practical demonstrations.
At the end of this course, you will have the confidence to deliver a BPM mindset and approach with all of your processes, old and new. You will know how to successfully manage them, the approaches needed to optimize them and how to track their success. The course is delivered through a healthy mix of theory, how to deploy and practical demonstrations – so you will have the confidence to start deploying BPM within your organization as soon as the course concludes.
Who this course is for:
- Anyone working for a company and wanting to better manage processes to improve performance
- Anyone who owns / manages business processes and wants to improve their delivery
- Anyone who wants to improve the stability and capability of processes, old and new, for the benefit of the wider business
- Anyone who wants to leave the course will full confidence to deliver and manage processes effectively
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