• Introduction to ServiceNow
• Overview of ServiceNow Platform
• Navigating the User Interface
• Understanding ServiceNow Architecture and Components
• Key Concepts: Tables, Forms, Lists, Records
• ServiceNow Administration
• User Administration: Managing Users, Groups, and Roles
• Data Management: Tables, Fields, and Relationships
• Form Customization: Designing and Customizing Forms
• UI Policies and Business Rules: Ensuring Data Integrity and Business Logic
• Importing Data: Data Import Sets, Data Sources, and Data Transformations
• Notifications: Email Notifications and Alerts
• Service Catalog and Request Management
• Workflows and Approvals
• Reports and Dashboards
• ServiceNow Development
• Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes
• Glide APIs: Using GlideRecord, GlideForm, and GlideUser
• UI Actions and UI Macros
• Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices
• IT Service Management (ITSM)
• Incident Management, Problem Management, Change Management, Knowledge Management
• Scheduled Jobs and Background Scripts
• Flow Designer: Creating Flows and Actions, Subflows
• Coding Standards and Practices
• Admin and Developer Best Practices
• Agile Development in ServiceNow
• Hands-on Projects: Developing and Administering ServiceNow Applications
• Real-world Use Cases for Problem Solving
• End-to-End ServiceNow Application Development
• UI Pages, UI Macros
• UI actions, Client scripts, types of client scripts with examples
• Business Rules, Types of business rules with examples
• Scheduled Jobs with examples
• Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList
• Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime
• Update Sets
• Javascript for ServiceNow
• Email Notifications, types of notifications, Email Scripts
• How to fire email notifications using events
• ServiceNow Developer course
• ServiceNow admin course
• Keeping emails in copied list or cc list or bcc list
• What is trigger in flow designer
• Relationships, Related Lists, Related List Actions
• Reference Qualifiers, types of reference qualifiers
• Script Includes, types of script includes
• Script execution order in servicenow
• 500 ServiceNow interview questions
• Process flow, UI Formatters
• Dictionary Overrides, Dictionary Properties
• Data policies
• Data look up rules, assignment Rules
• current object, previous object, scratchpad object in business rules
• Workflow activitys, flow Designer actions
• Flow Designer custom actions
• Transform Maps, Data Sources, Transform Scripts, Source Tables
• Servicenow course material
• Reports and dashboards
• SLA Definitions
• Metric definitions
• Scheduled jobs
• Email Notifications
• Email Scripts
• Flow Designer, Action, Subflow

This comprehensive course is designed for IT professionals looking to enhance their skills in ServiceNow, a leading cloud-based platform for IT service management (ITSM). Participants will gain a deep understanding of both the development and administrative aspects of ServiceNow, enabling them to effectively manage and customize the platform to meet organizational needs.

The course begins with an introduction to ServiceNow, covering its architecture, features, and capabilities. Participants will learn about the ServiceNow interface and navigation, enabling them to utilize the platform efficiently. The curriculum emphasizes core administrative functions, including user and group management, role assignment, and access control.

As the course progresses, participants will delve into advanced administration topics such as incident, problem, and change management processes. They will also explore reporting and dashboard creation, gaining insights into data visualization and analytics within the platform.

In the development section, students will learn to create and customize applications using ServiceNow’s Studio and Application Repository. They will gain hands-on experience with scripting in ServiceNow, including client scripts, business rules, and UI policies.

Throughout the course, practical exercises and real-world scenarios will reinforce learning, ensuring participants can apply their knowledge in their respective roles. By the end of the course, attendees will be well-equipped to manage, configure, and customize ServiceNow, making them valuable assets to their organizations.

Who this course is for:

• IT Professionals
• System Administrators
• Business Analysts
• Developers
• IT Managers and Team Leaders
• Aspiring ServiceNow Practitioners
• Frontend developers