The ServiceNow ITOM (IT Operations Management) course is designed to provide comprehensive training over a span of approximately 20 to 25 hours. This duration is carefully planned to ensure that learners can grasp all essential aspects of ITOM while gaining hands-on experience with real-world scenarios.

The course begins with foundational concepts, spending around 1-2 hours on introducing ITOM, its importance, and how it fits into IT service management. Next, 2-3 hours are dedicated to critical modules like Discovery and Service Mapping, where students will learn how to identify and track assets and services across their IT landscape.

Event Management and Operational Intelligence will take about 2-3 hours combined, focusing on configuring alerts and using machine learning to detect anomalies in IT operations. A further 1-2 hours will cover Cloud Management, Orchestration, and automation techniques.

The course wraps up with best practices, case studies, and real-world use cases, rounding out the final 1-2 hours. Optional labs or practice tests are included to enhance practical learning

Finally, best practices, case studies, and optional certification prep or real-world exercises round out the remaining 1-2 hours. This gives students a holistic learning experience, equipping them to implement and manage ITOM effectively in real-world scenarios.

Who this course is for:

• ServiceNow Administrators and Developers
• ITSM Professionals