Welcome to Master Active Listening, Unlocking the Power of Genuine Communication, the third module in the Master Effective Communication in Diverse Workplaces series. Building on insights from our previous modules— Master Psychological Barriers to Effective Communication and Master Emotional Intelligence for Effective Management—this course explores the critical role of active listening in enhancing workplace communication.

Mastering effective communication is essential for professional success. This course will equip you with practical skills to improve your active listening abilities, fostering genuine connections and deeper understanding in every interaction.

In this course, you will learn:

• Benefits of Active Listening: Discover how active listening enhances trust, strengthens professional relationships, and reduces misunderstandings in the workplace.

• Techniques to Enhance Listening Skills: Gain practical techniques such as paraphrasing, asking open-ended questions, and utilising effective nonverbal communication.

• Key Strategies for Mutual Understanding: Learn strategies to identify common goals and create safe spaces for open and constructive dialogue.

• Real-World Case Studies: Analyse case studies that illustrate the positive impact of active listening in resolving conflicts and improving teamwork.

What makes this course different from other courses on Active Listening Skills?

1. Addressing Communication with Non-Native Speakers: We tackle the unique challenges of active listening when communicating with non-native speakers, ensuring you can adapt and respond effectively in diverse environments.

2. Online Meeting Dynamics: We explore how virtual communication, such as online meetings, can affect active listening and offer strategies to overcome common barriers, from technical distractions to the absence of non-verbal cues.

3. Leveraging Technology and AI: This course introduces cutting-edge tools like ChatGPT to help you practice and enhance your active listening skills. You’ll learn to use AI for real-time practice, helping you improve faster.

Engage in interactive exercises that will boost your confidence to navigate challenging conversations and foster a collaborative workplace culture. Join me to unlock the power of genuine communication and elevate your professional interactions.

A Certificate of Completion is provided by Udemy and Persefone Coaching

Who this course is for:

• Managers and Team Leaders: Leaders wanting to enhance their listening skills to create a supportive and productive team atmosphere.
• Counsellors and Coaches: Supportive roles needing to master active listening to provide effective guidance and support.
• Human Resources Personnel: HR professionals looking to refine listening techniques to better understand employee concerns.
• Sales and Customer Service Representatives: Those interacting with clients, where effective listening is key to understanding needs and building relationships.
• Educators and Trainers: Teachers and trainers aiming to improve their listening skills for better engagement with students or trainees.
• Individuals Seeking Personal Development: Anyone wanting to improve interpersonal skills and emotional intelligence for growth.
• People Working in International/Multicultural Environments: Those working with native-and non-native speakers