Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today’s workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:

– The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)

– The 8 principles of Total Quality Management.

– The 8 steps to deliver Total Quality Management.

– The tools and techniques you can use in a TQM project or as part of your daily activities.

At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both he quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance.

Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.

Who this course is for:

• Anyone currently working for a company who wants to improve operational performance
• Anyone who owns a business / manages a department and wants to deliver quality throughout
• Anyone who wants to upskill in the field of quality and improvement
• Anyone who wants to leave the course with full confidence in delivering projects to improve quality