Welcome to Program: Lean & Quality Management, Six Sigma, Continuous Improvement by MTF Institute

Course provided by MTF Institute of Management, Technology and Finance

MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.

MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.

MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.

MTF is present in 215 countries and has been chosen by more than 679 000 students.

Lean Management

• What it is: A management philosophy focused on maximizing customer value while minimizing waste. It emphasizes streamlining processes, eliminating non-value-added activities, and continuous improvement.

• Key Principles:

  • Identify and eliminate waste (overproduction, waiting, transportation, defects, etc.)

  • Optimize processes for flow and efficiency

  • Empower employees to identify and solve problems

  • Create a culture of continuous improvement

Quality Management

• What it is: A systematic approach to ensuring that products or services consistently meet or exceed customer expectations. It involves setting quality standards, measuring performance, and taking corrective action to improve quality.

• Key Principles:

  • Customer focus

  • Continuous improvement

  • Process-centered approach

  • Data-driven decision making

  • Employee involvement

Six Sigma

• What it is: A data-driven methodology focused on reducing defects and variation in processes. It aims to achieve near-perfect quality by identifying and eliminating the root causes of defects.

• Key Principles:

  • Define the problem and customer requirements

  • Measure the current process performance

  • Analyze the data to identify root causes of defects

  • Improve the process by implementing solutions

  • Control the improved process to ensure sustained performance

Continuous Improvement

• What it is: An ongoing effort to improve products, services, or processes. It involves constantly seeking ways to do things better, faster, and more efficiently.

• Key Principles:

  • Small, incremental changes

  • Focus on customer needs

  • Employee involvement

  • Data-driven decision making

Importance for Companies

Developing these skills is crucial for companies because they lead to:

• Increased efficiency and productivity: By eliminating waste and streamlining processes, companies can produce more output with fewer resources.

• Improved quality: By focusing on quality management and defect reduction, companies can deliver better products and services that meet customer expectations.

• Reduced costs: By improving efficiency and quality, companies can reduce waste, rework, and customer complaints, leading to lower costs.

• Increased customer satisfaction: By delivering high-quality products and services that meet customer needs, companies can increase customer satisfaction and loyalty.

• Enhanced competitiveness: By continuously improving their processes and products, companies can stay ahead of the competition and thrive in the market.

Importance for Careers of Managers and Experts

Developing these skills is also essential for the careers of managers and experts because they:

• Increase employability: Companies are always looking for individuals with expertise in lean management, quality management, Six Sigma, and continuous improvement.

• Enhance problem-solving skills: These methodologies provide a structured approach to problem-solving, enabling managers and experts to identify and address issues effectively.

• Improve leadership abilities: By leading continuous improvement initiatives, managers and experts can develop their leadership skills and demonstrate their ability to drive positive change.

• Boost career advancement opportunities: These skills are highly valued by employers and can lead to promotions and other career advancement opportunities.

Developing skills in lean management, quality management, Six Sigma, and continuous improvement is crucial for both companies and the careers of managers and experts. These methodologies provide a powerful toolkit for improving efficiency, quality, and customer satisfaction, leading to increased competitiveness and career success.

Who this course is for:

• No special requirements. A course for anyone who wants to build career in Project Management, Lean & Quality Management, Six Sigma, Continuous Improvement
• Lean Management What it is: A management philosophy focused on maximizing customer value while minimizing waste. It emphasizes streamlining processes, eliminating non-value-added activities, and continuous improvement. Key Principles: Identify and eliminate waste (overproduction, waiting, transportation, defects, etc.) Optimize processes for flow and efficiency Empower employees to identify and solve problems Create a culture of continuous improvement
• Quality Management What it is: A systematic approach to ensuring that products or services consistently meet or exceed customer expectations. It involves setting quality standards, measuring performance, and taking corrective action to improve quality. Key Principles: Customer focus Continuous improvement Process-centered approach Data-driven decision making Employee involvement
• Six Sigma What it is: A data-driven methodology focused on reducing defects and variation in processes. It aims to achieve near-perfect quality by identifying and eliminating the root causes of defects. Key Principles: Define the problem and customer requirements Measure the current process performance Analyze the data to identify root causes of defects Improve the process by implementing solutions Control the improved process to ensure sustained performance
• Continuous Improvement What it is: An ongoing effort to improve products, services, or processes. It involves constantly seeking ways to do things better, faster, and more efficiently. Key Principles: Small, incremental changes Focus on customer needs Employee involvement Data-driven decision making
• Importance for Companies Developing these skills is crucial for companies because they lead to: Increased efficiency and productivity: By eliminating waste and streamlining processes, companies can produce more output with fewer resources. Improved quality: By focusing on quality management and defect reduction, companies can deliver better products and services that meet customer expectations. Reduced costs: By improving efficiency and quality, companies can reduce waste, rework, and customer complaints, leading to lower costs. Increased customer satisfaction: By delivering high-quality products and services that meet customer needs, companies can increase customer satisfaction and loyalty. Enhanced competitiveness: By continuously improving their processes and products, companies can stay ahead of the competition and thrive in the market.
• Importance for Careers of Managers and Experts Developing these skills is also essential for the careers of managers and experts because they: Increase employability: Companies are always looking for individuals with expertise in lean management, quality management, Six Sigma, and continuous improvement. Enhance problem-solving skills: These methodologies provide a structured approach to problem-solving, enabling managers and experts to identify and address issues effectively. Improve leadership abilities: By leading continuous improvement initiatives, managers and experts can develop their leadership skills and demonstrate their ability to drive positive change. Boost career advancement opportunities: These skills are highly valued by employers and can lead to promotions and other career advancement opportunities.