Quality Management And Quality Assurance

Offering high quality products and services can transform a business. But here’s the problem: Many people struggle to even define the meaning of quality and how it should be measured. Just ask around and find out for yourself. 

THIS COURSE

This course can be your first step in the world of quality management and quality assurance on your way to becoming a quality champion. What will you learn?

• What are some common definitions of quality?

• How can quality be analyzed systematically with a cause and effect matrix?

• How can quality be measured?

• What are some common KPIs in quality management and quality assurance?

• What is total cost of quality?

• What is the difference between quality assurance and quality control?

• What is VOC (Voice of Customer) and how can it help in quality assurance?

• What is a CTQ factor (Critical To Quality) and how can it help in quality management?

• How do audits help in quality assurance and quality management?

• How does event tree analysis help us with risk management?

SIX SIGMA ACADEMY AMSTERDAM (SSAA)

The training is provided by SSAA, an accredited provider of education that was set up by university lecturers from Holland, with the aim to make academic quality education more affordable, accessible and engaging. As of 2023, we have trained over 150,000 students worldwide.

We hope to welcome you to our short, free introductory course.

Team SSAA

Who this course is for:

• Anyone can benefit from this course since quality is important regardless of sector.