If you can’t be bothered with hours of theoretical customer service training but want to be confident engaging with any customer in a short time, excel in your service career, and enjoy serving others, then this course is for you.

• Discover the powerful S E R V E(c) process, a proven approach equipped with practical tools for enhancing your service and everyday interactions.

• Gain access to an array of ready-to-use learning materials, including engaging videos, informative handouts, and valuable tools.

• Experience short, impactful lessons (just over 2 hours) designed for active learning, empowering you to excel confidently in your service role.

You can be confident knowing that this course was created by someone who knows exactly how scary and often intimidating facing a difficult customer conversation can be. I’ve spent +25 years serving customers and clients and was always searching for better ways to explain Customer Service because I found many courses to be 1) very theoretical, 2) only soft skills based, 3) created and presented by someone who has never faced an angry customer, or 4) simply too overwhelming with information that does not help in real life situations. I enjoyed crafting each session using experience, research, and passion; I hope you will find it helpful in your day-to-day interactions and that you enjoy the learning.

Investing in this course will empower you with the confidence to engage and serve anyone effectively. You will master the five straightforward steps of the S E R V E method, knowing exactly what actions to take in each step.

Who this course is for:

• Individuals who are responsible for engaging and serving customers i.e., customer-facing roles. From… front-line staff, waiters, bartenders, hairdressers, retail assistants, doctors, dentists, contact-center agents, etc. – anyone who seeks to enhance their service skills, build their confidence and career and improve customer satisfaction.