Communication and Stakeholder Management is the fifth course in Hains Academy’s comprehensive Business Analysis series. This course is designed to equip you with the essential skills to communicate effectively and manage stakeholders for successful project outcomes.

The course begins by exploring the fundamentals of communication in business analysis, including key models, active listening, and overcoming barriers to communication. You will gain practical insights into verbal and non-verbal communication, written communication best practices, and strategies for delivering impactful presentations and using digital tools to streamline collaboration.

Dive into stakeholder identification and mapping to understand their roles, influence, and needs. Learn how to engage stakeholders through tailored strategies, manage conflicts effectively, and build long-term trust to foster collaboration and support.

The final section focuses on communication during change management. You will discover how to communicate change to stakeholders, overcome resistance, and maintain continuous engagement to ensure smooth transitions during organisational transformations.

What is primarily taught in this course?

• Communication fundamentals: Importance of communication, active listening, and overcoming barriers.

• Techniques and tools: Verbal, non-verbal, and written communication; impactful presentations; and digital tools.

• Stakeholder management: Identification, mapping, and understanding stakeholder needs and relationships.

• Engagement strategies: Developing engagement plans, managing conflicts, and fostering trust.

• Change management: Communicating change, reducing resistance, and maintaining ongoing engagement.

By the end of this course, you’ll be well-equipped to manage communication and stakeholder relationships confidently, helping you to navigate complex projects and drive success in any business environment.

Who this course is for:

• Business analysts seeking to enhance their communication and stakeholder management skills.
• Project managers looking to improve collaboration and ensure project success.
• Professionals transitioning into roles that involve frequent stakeholder interaction.
• Leaders and decision-makers aiming to manage change effectively in their organisations.
• Anyone involved in managing relationships and communications within a project environment.