Effective communication is essential for success in today’s globalised work environment, where teams are often distributed across continents. Whether you’re a seasoned professional or just starting out, mastering personal communication skills can unlock doors to collaboration, innovation, and career growth.

This course, Master Workplace Communication Skills Part 1, covers a comprehensive overview of communication theory, focusing on the SMCR model (Source, Message, Channel, Receiver) as a framework for successful interactions. Learners will gain valuable insights into interpersonal communication, learning how to engage in active listening, build empathy, and navigate cross-cultural differences. The course also delves into conflict resolution strategies, equipping you with tools to manage and resolve disputes effectively.

Additionally, you’ll develop skills in face-to-face communication, including body language, tone of voice, and active listening techniques. Written communication, from crafting professional emails to business reports, will also be addressed, ensuring that your messages are clear, concise, and impactful.

What is primarily taught in this course?

• Communication theory, with a focus on the SMCR model.

• Interpersonal communication, including active listening and empathy.

• Cross-cultural communication in diverse workplaces.

• Conflict resolution and negotiation techniques.

• Face-to-face communication strategies, including body language and non-verbal cues.

• Professional written communication, including emails, reports, and memos.

By the end of the course, you will have the confidence to communicate more effectively in the workplace, leading to stronger relationships, better teamwork, and enhanced professional success.

Who this course is for:

• New professionals: Individuals who are just starting their careers and want to build a strong foundation in effective communication techniques.
• Seasoned professionals: Experienced workers looking to refine their communication skills and stay updated with modern communication practices.
• Team leaders and managers: Those in leadership positions who need to effectively communicate with their teams, resolve conflicts, and foster a collaborative work environment.
• Remote workers: Employees working in remote or distributed teams who need to master digital communication tools and techniques to maintain clear and effective communication with colleagues.