• The history and purpose of the concierge
• Concierge Skills
• The Hotel Gerarchy
• Things you need to do before guest arrival
• Guest Arrival Experience
• Communication
• Develop relationships with guests
• Understand your guests in order to provide better recommendations
• How to handle external suppliers
• Selling experiences
• How to handle a guest complaint
• Things you need to do before guest departure

Join us as we delve into the world of luxury concierge with Santi Roggio, the  Head Concierge of the Ultra Luxury Grand Hotel Timeo in Taormina, a Belmond Hotel, and President of the Golden Keys of Sicily. With his wealth of experience and expertise, Santi is not just a concierge; he’s a maestro of memorable moments.

In our exclusive luxury concierge course, you’ll unlock the secrets to elevating guest experiences and boosting sales. Discover the art of anticipating and fulfilling guest needs, transforming challenges into opportunities, and creating bespoke experiences that leave a lasting impression.

Learn from the best in the business as Santi reveals insider tips and strategies garnered from years of dedicated service. From leveraging the power of Les Clefs d’Or to mastering the art of personalized service, you’ll gain invaluable insights that will set you apart in the competitive world of hospitality.

Whether you’re a seasoned concierge looking to refine your skills or a hospitality professional eager to enhance guest satisfaction and drive revenue, this course is your ticket to success. Join us on a journey of discovery and excellence with Santi Roggio as your expert guide. Enroll now and elevate your hospitality game to new heights.

Who this course is for:

• This course is for everyone who wants to be a concierge