The ServiceNow Certified System Administrator course is designed to equip individuals with the skills and knowledge required to effectively manage and administer a ServiceNow instance. This comprehensive training focuses on essential areas such as user management, system configuration, incident handling, problem resolution, change management, and workflow automation. Additionally, the course provides guidance on best practices for maintaining and optimizing the performance of a ServiceNow environment. By the end of the course, participants will be well-prepared to pass the ServiceNow Certified System Administrator exam and earn their certification.

Key Learning Objectives:

1. User, Group, and Role Management:

   • Learn to create and manage user accounts, assign roles and permissions, and organize users into groups for streamlined administration.

2. System Configuration:

   • Gain expertise in configuring various components of the ServiceNow platform, including the service catalog, incident management, problem management, and change management modules.

3. Incident, Problem, and Change Management:

   • Master the features of ServiceNow for managing incidents, resolving problems, and handling change requests. This includes creating and prioritizing incidents, identifying and resolving root causes of issues, and managing the lifecycle of change requests.

4. Workflow Automation:

   • Develop the ability to create and utilize workflows within ServiceNow to automate repetitive tasks, streamline processes, and enhance overall efficiency.

5. Performance Maintenance and Optimization:

   • Learn best practices for troubleshooting, monitoring, and optimizing the performance of a ServiceNow instance to ensure it operates at peak efficiency.

6. Exam Preparation:

   • Build the knowledge and confidence needed to successfully pass the ServiceNow Certified System Administrator exam.

About the Certification Exam:

• Number of Questions: The exam typically consists of 60 multiple-choice questions.

• Time Limit: Candidates are given approximately 90 minutes to complete the exam.

• Passing Score: The passing score is generally around 70%, but it may vary depending on the version of the exam.

• Exam Topics: The exam covers a broad range of topics, combining theoretical knowledge with practical application related to ServiceNow administration.

Course Delivery:

The course is usually offered through a mix of instructor-led training, self-paced online learning, and hands-on exercises. Participants will have opportunities to apply their learning in real-world scenarios, ensuring a practical understanding of ServiceNow administration.

Core Course Topics:

• User Management: Setting up users, groups, and roles, and assigning appropriate permissions.

• Platform Configuration: Customizing the service catalog, configuring management modules, and tailoring the system to organizational needs.

• Incident and Problem Management: Handling incidents and problems effectively, from identification to resolution.

• Change Management: Managing change requests to ensure smooth transitions and minimize disruptions.

• Workflow Development: Creating and optimizing workflows to automate and improve business processes.

• Performance Optimization: Troubleshooting and performance tuning to maintain a high-performing instance.

Certification and Career Benefits:

Earning the ServiceNow Certified System Administrator certification validates your ability to manage and optimize ServiceNow, a highly sought-after skill in today’s job market. Certified professionals are recognized for their expertise and are better positioned for roles in IT service management, system administration, and platform development.

Additional Notes:

• The course content may vary depending on the instructor or training institution, but it typically includes the topics outlined above.

• It’s recommended to review the latest exam blueprint on the official ServiceNow website or consult authorized training partners to ensure you are well-prepared.

This course is an excellent starting point for individuals looking to establish a strong foundation in ServiceNow administration and open doors to advanced certifications and career growth in IT service management.

Who this course is for:

• This is designed for anyone who wants to become a professional in the field of ServiceNow Certified System Administrator