The ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR) certification validates the skills needed to implement, configure, and manage the Security Incident Response (SIR) application within the ServiceNow platform. It is ideal for security professionals, implementation specialists, and consultants responsible for deploying and supporting SIR solutions that help organizations detect, investigate, and remediate security incidents efficiently.

This course follows the official CIS-SIR exam objectives, covering the essential features and functions of ServiceNow’s Security Incident Response module. Candidates will learn how to streamline incident handling processes, align workflows with security operations best practices, and integrate ServiceNow SIR with other security tools and threat intelligence platforms.

Core areas of focus include:

• Security Incident Creation & Management: configuring detection rules, alerts, and automated incident generation

• Incident Prioritization & Classification: categorizing incidents by severity, impact, and urgency to drive response workflows

• Response Workflows: designing playbooks for containment, eradication, recovery, and communication with stakeholders

• Threat Intelligence Integration: consuming threat feeds, analyzing indicators of compromise (IOCs), and automating enrichment

• Collaboration & Orchestration: using workflows and tasks to coordinate across SOC, IT, and compliance teams

• Metrics & Reporting: building dashboards and KPIs to measure incident response effectiveness and reduce response times

• Platform Integrations: connecting SIR with SIEM, SOAR, vulnerability management, and endpoint detection tools

The course includes practice questions that replicate real-world scenarios, such as responding to a phishing campaign, managing ransomware outbreaks, or correlating multiple alerts into a single incident record. Each question is backed by detailed explanations, ensuring learners fully understand both the correct answers and the reasoning behind them.

By completing this training, you will be prepared to pass the CIS-SIR exam and succeed in roles such as Security Operations Consultant, SOC Analyst, ServiceNow SIR Specialist, or Implementation Engineer. This certification validates your ability to help organizations automate and accelerate their incident response processes using ServiceNow.

Who this course is for:

• Learners preparing specifically for the CIS-SIR exam .