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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) :-

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including:

• Marketing capabilities

• The automation of the sales, service, and support lifecycles

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

• Understand the core capabilities across the Dynamic 365 customer engagement apps.

• Validate your Dynamics 365 skills.

• Highlight your understanding of business operations and customer engagement.

• Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level.

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

This exam covers the features and capabilities of:

• Microsoft Dynamics 365 Customer Insights – Journeys

• Dynamics 365 Sales

• Dynamics 365 Customer Service

• Dynamics 365 Field Service

As a candidate for this exam, it will be helpful for you to have a basic understanding of:

• Business processes

• Computer skills

MB-910 Exam Topics :-

• Describe Microsoft Dynamics 365 Customer Insights – Journeys

• Describe Dynamics 365 Sales

• Describe Dynamics 365 Customer Service

• Describe Dynamics 365 Field Service

• Explore the core capabilities of customer engagement apps in Dynamics 365

Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP) :-

This exam covers the features and capabilities of finance and operations apps.

As a candidate for this exam, you should have:

• General knowledge of or relevant working experience with an IT environment.

• A fundamental understanding of financial principles and business operations.

MB-920 Exam Topics :-

• Describe Dynamics 365 Supply Chain Management

• Describe Dynamics 365 Finance

• Describe Dynamics 365 Commerce

• Describe Dynamics 365 Human Resources

• Describe Dynamics 365 Project Operations

• Describe the finance and operations core functionality

Who this course is for:

• Who want to practice and prepare for the Microsoft Dynamics 365 Fundamentals Certification Exam